Avillion Private Collection



Discover Holidays in Private Homes & Estates Within Asia

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Avillion Private Collection Booking Terms and Conditions

The following Booking Terms and Conditions together with the General Information contained in this website form the basis of your contract with Avillion Private Collection Limited ("we", "us" and "our") whose registered office is at 12F, #1206-7, New Victory House, 9-103, Wing Lock Street, Central, Hong Kong SAR. Please read them carefully as they set out our respective rights and obligations. Save where otherwise stated, all bookings are subject to these Booking Terms and Conditions.



1. Making your booking

A booking can be made via telephone calls, email or online reservation at our website. We will then register your booking and send you an email confirmation. Completion of booking is via credit card payment using our online / offline payment system. All bookings must be made by individual or person minimum 18 years of age and must be authorized to make the booking on the basis of the Booking Terms and Conditions by all persons named on the booking. The booker is responsible for making all payments due to us.


Once we receive your confirmation and all appropriate payments, we will confirm your purchase by issuing a confirmation notice and separate invoice. This invoice will be sent to the email address registered by you. Please check this invoice carefully and contact us immediately if any information appears to be incorrect or incomplete, or it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within seven days of our sending it out.


Guests are not allowed to host private events on the premises without prior permission in writing from the management. A separate cost is applicable for events to be hosted and run on the premises. For further enquiries, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or +603 - 2730 9988.



2. Payment

In order to secure the booking of your chosen property(ies) and/or any other services, a full payment (100%) of the total cost of the booking, including mandatory security deposit (refundable within 14 working days upon check-out, subject to merchant bank’s clearance procedure) and any other charge(s) that may be applicable, must be paid at the time of booking.

We accept the following methods of payment:

  • Credit cards: Visa, Mastercard and American Express. 
  • Bank transfer or Telegraphic Transfer - a clear and legible remittance MUST be provided to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or fax to to secure your booking


3. Your contract

A binding contract between us will take place upon the completion of the payment process and once the confirmation email is sent.

We both agree that Hong Kong law will apply to your contract and to any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of Hong Kong only.



4. The cost of your holiday

Prices on our website are quoted in US Dollars, Euros, Sterling and various other currencies. These currencies are an indicative price in the currency of your choice. When you make a payment on our website, you will be paying in US Dollars of the equivalent value, depending on your country of residence.

The final price you will pay will be displayed in your credit car statement and is a price auto calculated by your credit card company. It is inclusive of all relevant credit card and payment gateway charges. This price will be calculated using the exchange rate of your credit card company at that time.

We reserve the right to amend prices prior to confirmation. Errors occasionally occur which we will correct as soon as we become aware of them. Thereafter the option of canceling the booking with full payment refund or paying the correct price will be made available. 



5. Check-in Arrangement

Specific time of arrival must be informed for the meet-and-greet service at least seven (07) days in advance. Failure to do so may result in delayed check-in time as guest may have to wait to access the property. The original person who made the booking must be present during check-in where original passport, credit card and/or other documents that we may require from you must be presented for verification. Photocopies of such documents and the credit card will be made as part of the check-in process, without which check-in will not be possible. 



6. Changes by You

All notification of changes to your confirmed booking must be made in writing. However, any change of booking is subject to availability with a service fee of USD10 payable together with any costs incurred.

Any change made less than 75 days before arrival is subject to the cancellation policy (refer to clause no. 8).



7. Transfer of Booking by You

Request for transfer of booking must be made in writing to our reservation department, together with details of the transferee or to the person who agree to our terms and conditions. Approval of such request is strictly at our discretion.



8. Cancellation / Amendment by You

All cancellation / amendment of booking must be made in writing and will only be effective when it is acknowledged in writing by our reservation department.

Cancellation / Amendment charges:

75 days & more before arrival  – 30% of total charges
60 - 74 days before arrival date  – 60% of total charges
31 - 59 days before arrival date  – 80% of total charges
30 days before arrival date  – 100% of total charges


9. Unauthorized Guest(s) / Additional Guest(s)

Any guest(s) in addition to the maximum number of guests stated in the property page on our website MUST be declared upon making your booking. Additional charges may apply where and if we are able to accept additional guest(s), and such payment must be made in full together with your booking payment. Thereafter, the actual total number of guests allowed will be stated in your confirmation invoice.

Should we and/or the owner/other supplier of the property concerned become aware of your party exceeding the maximum number of guests allowed as stated in your confirmation invoice, one of the following consequences will arise, of which the decision is strictly at our discretion:

  • a penalty of RM 100 nett per unauthorized guest will be imposed, payment of which is immediately due and settlement of full amount required.
  • unauthorized guest(s) will be asked to leave the premise immediately. We reserve the right to reject unauthorized guest(s) and we shall be neither responsible nor liable for his/their condition after being asked to leave the premise. Should this result in your decision of ending your holiday early, no refund or compensation of any sort shall be made and we resume no further responsibility towards you.
  • termination of your holiday. We reserve the right to terminate your stay immediately without notice if we become aware of the unauthorized guest(s). Under such circumstance, no refund or compensation of any sort will be made and we will have no further responsibility towards you.


10. Insurance

It is a condition of booking that you take up adequate travel insurance. As a minimum, this should include cover for medical expenses, personal accident and repatriation in the event of illness or accident, loss or damage to/of personal possessions or money, cancellation charges and third party liability cover. Your acceptance of these terms and conditions will be treated as confirmation that every member of your party has such insurance. We reserve the right to ask for further evidence that you have purchased comprehensive insurance cover.

Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance coverage you purchased is adequate for your particular needs.



11. Changes and Cancellation by Us

We reserve the right to make any changes before or after a booking has been confirmed. Should there be any changes or errors in brochure, we will inform you accordingly and will offer you the following options:

  1. (for significant changes) accepting the changed arrangements or
  2. booking an alternative property of a similar standard to that of the originally booked, if available (subject to the rest of this clause, if the chosen alternative is less expensive than the original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
  3. canceling or accepting the cancellation, in which case you will receive a full and quick refund of all monies you have paid to us.

Please note that the above options are not available when the change made is a minor one.

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. No compensation is payable for minor changes or significant changes or cancellation more than 60 days before departure.

Very rarely, we may be forced by "force majeure" (see below) to change or terminate your contracted services after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refund (unless we obtain any refund from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.



12. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.



13. Our Liability

  1. (13.1) We shall take every reasonable skill and care in making your booking and selecting the property owners and any other suppliers we work with. We have no responsibility for the properties themselves or for any services provided by property owners or other suppliers or for the acts or omissions of any property owner or other supplier or any of their employees, agents, suppliers or subcontractors. Please note that it is your responsibility to show that reasonable skill and care has not been used by us in our selection of property owners or other suppliers if you wish to make a claim against us.
    (13.2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which does not result from any failure on our part to use reasonable skill and care in selecting the property owners and any other suppliers we work with as referred to above. By way of example and not by way of limitation, we will not be responsible any claim which results from any of the following:
    • the fault of the person(s) affected or any member(s) of their party or
    • the fault of a third party not connected with the provision of the contracted services which we could not have predicted or avoided or
    • an event or circumstance which we or the property owner / supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 9)
    • the fault of anyone who is not carrying out work for us (generally or in particular) at the time.

    In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you do not tell us about when you book your arrangements or where any problems you suffer do not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.

    (13.3) We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from the contracted services.

    Where we are found liable for loss of and/or damage to any luggage or personal possession (including money), the maximum amount we will have to pay you is US$100 per person affected as you are assumed to have taken out adequate insurance at the time of booking.


14. Complaints and Problems

In the unlikely event that you have any reason to complain or experience any problem with your holiday whilst away, you must immediately inform our representative (if available) and the property owner or manager / supplier of the service(s) in question. Any verbal notification must be put in writing, and given to our representative and the property owner or manager / supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to your home country, giving your booking reference and full details of your complaint. While we cannot accept liability, full investigation will be carried out.



15. Behaviour

You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the property owner or manager or other supplier. If you fail to do so, we reserve the right to invoice you or charge your credit card the total amount of the damage. Should the value of damage exceed the total amount of deposit collected, we reserve the right to pursue you to the full extent of any claim made against us. You agree to reimburse us in full for all losses, damages or expenses (including legal expenses) we incur as a result of or arising out of any such claim, and also the costs of pursuing you. We and/ or the property and/or the supplier also reserve the right to pursue you for the cost of any damage or unpaid bills not covered by your credit card provider.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority (for example a property supplier), you or any member of your party behaves in such a way that causes or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Please note that animals and/or pets are not allowed on the holidays and/or at all properties.

While we allow and serve alcohol at the premises, we strongly discourage excessive use or abuse of the substance. In the event of issue arising due to intoxication or excessive alcohol, we and/or the owner/other supplier of the property concerned reserve the right to ask such person(s) to leave or terminate your holiday without refund or compensation of any sort. We will not be responsible towards your party thereafter. We will not hesitate to report any case of abuse of alcohol to the local authorities, including the consumption of alcohol by person(s) below the legal age.



16. Prohibition of Drugs and Drug-related Paraphernalia

Any guest suspected or found to attempt to commit or to have committed misconduct in relation to drugs and drug-related paraphernalia will be turned over to the local authorities immediately. This includes the use, possession or distribution of marijuana, heroin, narcotics or other controlled substances as well as drug-related paraphernalia. We and/or the owner/other supplier of the property concerned reserve the right to terminate your stay immediately without refund or compensation of any sort should we suspect or become aware of this misconduct.



17. Swimming Pools (selected properties)

All members of your party must ensure great care is taken when using or being near any swimming pool(s) at the property where you are staying. You must ensure that no one dives into the pool at any time or enters it while under the influence of alcohol. Children must be supervised at all time by an adult. We and the property owner have no liability for any death or personal injury arising from the use of or connected with the swimming pool except to the extent such liability cannot legally be excluded. Please also see clause 10 of our Booking Terms and Conditions. We and the property owner have no liability for any death or personal injury which results from failure to comply with the above requirements.



18. Special requests and medical problems

If you have any special request, you must advise us at the time of booking and clearly note it on your secure client pages on our website. Although we will endeavor to pass any reasonable requests on to the relevant property owner or manager / other supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking or if the problem or disability only develops after you have booked, as soon as you become aware of it. If the property owner/manager or other supplier reasonably feels unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking, we may cancel the booking when we become aware of these details and the cancellation terms in point (7) automatically apply.



19. Passports, Visas and Health Requirements

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.



20. Brochure and Website Accuracy

Information and prices shown in our brochure and/or on our website may change from time to time. Whilst every effort is made to ensure the accuracy of this information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.


Please note that the photographs in our brochure and on our website are intended to give a general overall impression of the standard of the properties we feature. Some aspects of the property may have changed by the time you come to make your booking, for example, items of furniture may have been removed by the owner or the layout of gardens may have been changed. We cannot accept any liability should this situation arises.


The brochure and website are our sole responsibility. They are not issued on behalf of and are not committed to any independent organizations / carriers whose services are featured in it.



21. Safety standards

Please note that the requirements and standards in one country which apply to your holiday arrangements may not be the same in another country. As a general rule of thumb, standards in the more established countries are usually higher.